A withdrawal marked as “completed” or “success” on an exchange does not mean that the transaction has fully processed to the receiving address– it simply means that the transaction was successfully placed in the blockchain. Once a transaction is on the blockchain, it can still take time to confirm and reach destination address. Different blockchain networks require different amounts of “confirmations” before a transaction is verified.It is common for a blockchain network to face congestion, causing unexpected/unusual delays in processing your transaction. You may use the transaction ID (TxID) to follow the status on the blockchain.
If your transaction shows “unconfirmed” on its blockchain network, this is beyond our control. You must wait for the transaction to be processed on the blockchain. Once it is placed on the network by the sender then you will be able to see the confirmations.
If you have send or receive cryptos to Proassetz from another wallet address but have not yet received a TxID, please contact customer service of that exchange/owner of the wallet address.
Noted: If the transaction is confirmed by Blockchain but not credited in your Proassetz account, please contact our support team along with address of the coin, Txid, your registered email, blockchain explorer screenshot with the confirmed transaction. We’ll try best to solve it as soon as possible.