Proassetz Support Desk

Login and Sign Up 3

• How to Sign Up/register with Proassetz
• Login
• Language Settings

Deposits and Withdrawals 6

• How to Deposit Funds
• How to Withdraw Funds
• Withdrawn to wrong wallet/address
• Deposited wrong coins
• Withdrawals missing

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Two-Factor Authentication (2FA) 4

• Importance of Google 2FA
• How to activate Google 2FA
• Google 2FA Code Doesn't Work
• How to disable/deactivate Google 2FA

FAQ Regarding Security 4

• What is a public key? Where can I find the public key of my Proassetz wallets?
• What is a private key? Can I have the private key of my Proassetz crypto wallets?
• What is destination tag for Ripple/Stellar?
• What happens if my Proassetz account gets compromised/ hacked?

Trading Information 7

• How is the price for crypto-assets determined on the Proassetz Exchange?
• What is the trade fee for buying/ selling cryptocurrencies on Proassetz?
• How do I buy/ sell cryptos on Proassetz?
• How long does it take to process my crypto-assets buy/ sell order on Proassetz?
• Can someone else trade on behalf of me? Or can I trade on behalf of someone else?

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Others 11

• Who can register on Proassetz?
• Do we need to pay fees to create an account?
• Can I have multiple accounts on Proassetz?
• Can I trade on Proassetz without KYC verification?
• Which documents are required for Registration and KYC verification?

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